Shipping policy
Processing Times
All orders are processed within 1–2 business days.
Orders are not shipped on weekends or public holidays.
During high demand periods, processing times may be slightly extended.
Shipping Rates
- New Zealand: $10
- Australia: $20
Delivery Times
- New Zealand: 2–5 business days
- Australia: 4–10 business days
Delivery times are estimates and may vary depending on your location.
Tracking
Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or events outside our control.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Items
If your order arrives damaged or does not arrive, please contact us at hello@slowe.co within 7 days of the expected delivery date.
We will work with you to resolve the issue as quickly as possible.
International Orders (Australia)
Orders shipped to Australia may be subject to customs duties or import taxes. These charges are the responsibility of the customer.